The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Relationships and networks may include: | committees, including advisory committeesgovernment agenciesinternal and external clientslobby groupslocal inter-agency groupsother organisationsprofessional and occupational associationsproject-specific ad hoc consultative or reference groupsspecific interest or support groupssupplierswork teams. |
Business goals and objectives may: | be stated or implied by the way the organisation conducts its business, including:flexibility, responsiveness and financial performanceorganisational values and behaviourspeople management and interpersonal communicationwork proceduresprocedures manualsrelate to business planning, marketing and customer service. |
Consultative processes may include: | face-to-face meetingstelephone, facsimile and written communication. |
Organisational requirements may be outlined and reflected in: | access and equity principles and practice guidelinesbusiness and performance planscomplaint and dispute resolution proceduresgoals, objectives, plans, systems and processeslegal and ethical requirements and codes of practicemission statements and strategic plansOHS policies, procedures and programspolicies and procedures in relation to client servicequality and continuous improvement processes and standardsquality assurance and procedure manuals. |
Business equipment and technology may include: | computersdata storage devicesemailfacsimile machinesinternet, extranet and intranetphotocopiersprintersscannerssoftware applications, such as databases and word applications. |
Legislative requirements may be outlined and reflected in: | Australian standardsgeneral duty of care to clientshome building requirementsprivacy requirementsrelevant federal, and state or territory legislation that affects organisational operation, including:anti-discrimination and diversityenvironmental issuesEEOindustrial relationsOHSrelevant industry codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common lawstrata, community and company titlestenancy agreementstrade practices laws and guidelines. |
Feedback may be sought from: | clients and colleaguesformal and informal performance appraisalsquestionnairesregular meetingsworkplace assessment. |
Communication techniques may include: | active listeningculturally inclusive and sensitive engagement techniquesquestioning to clarify and confirm understandingseeking feedbacktwo-way interactionusing language and concepts appropriate to cultural differencesverbal or non-verbal language. |
Negotiation skills may include: | collaborationconfidence buildingconflict reductionempathisingsolution designingstress management. |
Future support may relate to: | association membershipsconference participation distribution of materialsindividual marketingmaintaining regular contactseminar attendance. |
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